Frequently Asked Questions

a. Online consults and questions take priority.  
b. Except for weekends, we respond within 24 hours, usually sooner. 
c. When using the online system you don’t have to deal with being on hold or busy signals. 
d. You don’t have to play PHONE TAG with us.
e. You can be as verbose as you want with your questions, concerns, or comments. 
f.  You can request refills, appointments, test results, ask question, or do online consultations (non-emergencies only). 
g. Those who use the online system report much more satisfaction in communicating with our office and getting their issues addressed in a timely fashion. 
h. The online system is encrypted and endorsed by the American Medical Association and Texas Medical Association.

The online consultations are addressed directly by the doctor.  All other questions and request are handled by the nursing staff.

There is plenty of information on our website.  We recommend you read about the condition and then ask any further questions on your next visit.  If you want to get answers or clarification prior to your next visit, we recommend you use the online function.  You will have a better understanding of your condition this way.

No.  We always contact you either way.  Generally, if the results are negative, we will call or send you a note in the mail within 2 weeks.  If there is something wrong we will call you right away.  If you have an appointment within two weeks, the doctor will usually wait until your office visit to discuss them with you.  Lastly, if you do not hear from our office within two weeks of having your tests done, please contact us.

Unless the bone density is normal, the doctor likes to discuss the results with the patient.  This includes result interpretation, treatment options, and expectations.  We prefer not to give these results over the phone.  

There is plenty of information on our website.  We recommend you read about the condition and then ask any further questions on your next visit.  If you want to get answers or clarification prior to your next visit, we recommend you use the online function.  You will have a better understanding of your condition this way.

There is plenty of information on our website.  We recommend you read about the condition and then ask any further questions on your next visit.  If you want to get answers or clarification prior to your next visit, we recommend you use the online function.  You will have a better understanding of your condition this way.

a. Refills may be obtained through your pharmacy, calling us for a new prescription, or using the online refill request. 
b. No refill will be done on weekends or after office hours. 
c. ABSOLUTELY NO NARCOTIC REFILLS ON WEEKENDS OR AFTER HOURS, ESPECIALLY WHEN ANOTHER DOCTOR IS ON CALL. NO EXCEPTIONS.   Please do not contact us for after hour’s refills on narcotics because it will be denied. 
d. Narcotics are only refilled once a month.  “I lost my prescription,” “my medication was stolen,” I accidently spilled them into the toilette,” etc…, are not excuses.  The only way to obtain a narcotic refill prior to one month is to see the doctor and be assessed.

A Provider is on call 24/7.  We do ask for your consideration and that you try to contact us during office hours.  This is where the online function is especially helpful.  For emergencies please call any time.